Does the Al-Arbash jewelry store have branches on the ground, or is it just an online store?
Yes, Al-Arbash Jewelry has many existing branches that serve its customers and it is registered in the Saudi Ministry of Commerce under Commercial Registration No. / 2052003149 (their addresses can be found in the online store)
Are the products displayed in the Al Arbash jewelry store real jewelry?
And how do I guarantee that? Yes, all products are made of precious metals (pure 21 and 18 karat gold for women's jewelry) and precious and semi-precious stones, knowing that each piece of jewelry is stamped with 21 and 18 karat gold, and we also include with your purchases an invoice showing all the specifications of the jewelry. which I acquired.
Can I view the piece I want clearly before buying it?
Yes, you can contact us via the WhatsApp service to request a photocopy of the products you would like to view and to answer your other inquiries.
Is the shipping process safe? What should I do if I receive the shipment and its packaging is not in its original condition?
Yes, the shipping process is safe, and all you have to do is match the serial number of the package and make sure that it is in good condition. Otherwise, you can refuse to receive the shipment from the representative (for more details, you can review the delivery policy).
Is there a guarantee on the products of the Al-Arbash gold and diamond store?
Yes, Al-Arbash guarantees the quality of gold and its jewelry, as well as against manufacturing defects, and this does not include misuse (for more details, you can review the warranty policy).
Is it possible to exchange the product after completing the purchase or refund the amount?
View the cancellation, return and exchange policy.
What are the payment methods offered by Al Arbash Jewelery Store?
You can pay via Apple Pay - Google Pay - Tabby - Tamara - Bank Transfer - Cash on Delivery.
Does the Al Arbash Jewelery store provide packaging and shipping services for my purchases that I would like to gift?
Yes, and for free. We are distinguished by the fact that we provide a gift wrapping service, as well as a gift card and write the phrase you want (by contacting us on WhatsApp after completing the purchase process) and before shipping it to the address you want.
An item I want to buy is not available in the store, how can I get it?
Contact customer service on WhatsApp, a green button on all pages of the store, to ensure the availability of the piece you want, and then send an electronic link to you to purchase it easily.
